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So Christmas was a a disaster for me and full of embarrassment to say the least. I should have bought local here in Idaho we probably grow better oranges and grapefruit than Hale Groves does. It was horrible looking very small and all marked up with brown marks. So that’s 18 days from the time I placed my order and still only received 4 out of 6. So now the 24th came and the post office delivered 4 of the boxes not the 6 that was ordered. They said there were shipped Fedex which I did get a tracking number mind you a tracking number for each individual box not one tracking number for the one order. That’s the only response I received and I emailed them 5 more times after that. It was getting closer to the 20th and I was getting worried that my gifts were not going to show up so I emailed them, I did get a response, They are in transit. I ordered 6 Holiday Brunch boxes for Christmas on December 6th to be delivered by the 20th. All she would say is they need to research the issues with the order which would take 5 days.įYI over the past 4 weeks I've placed many orders with various companies for perishable goods and had no issues with delivery due to the pandemic or anything else. I called the accounting dept and spoke to a lady that was not helpful. would be contacted and a refund requested but nothing more. The "form" responses I recieved stated their accounting dept. I emailed customer service twice demanding a refund and requested the order be replaced at thier expense. Package was beat up and all fruit inside rotted. Was shipped by a FEDEX service level that dose not give a specific delivery date? Order was delviered on 04/24. Told me it was guaranteed by 04/18 and said the FEDEX tracking was wrong? 04/22 came and gone. The customer service person was totally dismissive about the 04/16 delivery. My order confirmation from Hales Groves says 04/16. Called Hales Groves customer service person told me it was never to be delivered by 04/16 but 04/18. Tracking the package revealed a deliery date of 04/22. Order placed on 04/04 packed on 04/07 wasn't picked up by FEDEX until 04/10? Hale Groves by far the worst! This is the third issue I've had with Hale Groves in 3 years and the reason I will never give them my business again! I live in Florida and send citrus gift boxes throughout the year using three different companies/farms.